Frequently Asked Questions

Welcome to our FAQ Page


Yes, we currently offer financing through Affirm. To apply for financing add the item to your cart and continue with the checkout process, once it asks for payment info click on the Affirm option and you will be redirected to their site to apply. To finance a custom piece we will need to add the item to the store so you can add it to your cart and apply with Affirm. 


Please read carefully before making your purchase. Flooded Jewelers does not provide refunds. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. 


Our live chat is available 7 days a week during normal business hours. You can also email us 24/7 at

Start by filling out our Custom Inquiry form, once we send you back a quote and you send the deposit we will send you a 3D CAD Design to show you exactly what your pendant will look like. Once you approve the design we will start the production process. We will make a mold for your pendant and send you updates along the way as we complete each step. Depending on the design custom jobs normally take 4 weeks to complete. We work with gold plated customs starting at $350, Solid gold customs start at $2,000.